* This date is fully booked. To receive early notification of the next date please email us. *

Introduction

We live in an age of justifying spend and proving value to the business; this applies to small scale changes and FM initiatives as well as to large building projects. Post Occupancy Evaluation (POE) is the systematic process for measuring a buildings performance after it has been occupied for some time; in particular it reveals how well the building supports the occupying business. POE is predominately used to establish a baseline and measure project success, but it is also used for informing the design process, initiating the change management programme, and capturing any lessons learned for future projects.

This short course will cover

• The definition of POE and its importance
• The methods and metrics of POE, eg staff feedback, expert walkthroughs, physical measurement, space analysis, utilisation & costing
• How to design and conduct a POE, in particular staff surveys and other feedback techniques
• Measurement of quality, staff satisfaction and the impact on performance
• Interpreting feedback, analysing data and presenting POE results including sharing lessons learned
• Examples of established POE methodologies
• Workshop on creating your own POE method

Registrations will be limited to just 16 attendees to enable a high level of interaction.

Delegates will receive a complimentary copy of the BCO's Guide to Post Occupancy Evaluation, authored by our speaker, Nigel Oseland.

Attendees

This course will be of most benefit to occupiers, facilities managers, designers and consultants interested in measuring the performance of their buildings.

Speaker

Nigel Oseland is a workplace strategist, change manager, environmental psychologist and author with 10 years research and 15 years consulting experience. He helps occupiers redefine their workstyle to create space-efficient and cost-effective workplaces that enhance business performance.

Nigel began his career conducting research to explore the impact of environmental conditions on behaviour and performance. His Government funded research on productivity culminated in the book Improving Office Productivity: A Guide for Business and Facilities Managers and included a standardised Post Occupancy Evaluation (POE) survey.

His first consulting role was carrying out independent POEs on behalf of corporate and government clients. More recently he was the main author of the British Council for Offices’ Guide to Post-Occupancy Evaluation.